Part of Dr. Harris’ approach includes using education and information as tools to manage patient expectations. No-touch consultations between Dr. Harris and his patients in a comfortably appointed office is another element of the experience that patients of all ages appreciate. For better or worse, fear and discomfort are often an inherent part of oral surgery, and fear particularly so for patients who have either never experienced it or who have had poor experiences with dentistry in the past. Taking time at the Consultation Appointment to walk patients through what they can expect, being honest about the experience and inviting questions until they feel comfortable has had a tremendous impact on the quality of the experience.